Home / Plans and pricing
Compare plans by device count. A server counts as two. Small offices start at an introductory $999/month.
For offices with 3 to 6 computers
$999/mo
Introductory rate. Enroll by October 31, 2026.
A full IT team for a small office, without hiring one.
For offices with 3 to 6 computers
$1,149/mo
IT, website, and email from one team
Everything in Entry Level IT, plus we look after your website and business email.
For offices with 7 to 10 computers
from$1,250/mo
For growing offices
The same care for a bigger office, with response times in writing.
For 11 computers or more
Custom
Priced after a short review of your office
Longer support hours, several locations, or industry rules such as HIPAA.
Prices are per month. A server counts as two computers. Onboarding is included with annual plans. Your written agreement states the rate and how long it applies.
Find your device count. Plans above 10 devices are quoted after a Business Systems Audit, because coverage hours, servers, and compliance change the work.
| Plan | Devices | Monthly | Coverage |
|---|---|---|---|
| Entry Level IT | 3 to 6 | $999/mo (enroll by October 31, 2026) | Business hours help desk, calls answered 24/7 |
| Business Complete | 3 to 6 | $1,149/mo | Entry Level IT plus website hosting and 3 managed mailboxes |
| Essential | 7 to 10 | from $1,250/mo | Business hours, written P1 to P4 response times |
| Business Plus | 11 to 20 | Custom quote | Extended hours, Monday to Saturday 8 AM to 8 PM, quarterly on-site |
| Advanced | 21 to 30 | Custom quote | 24/7 coverage, compliance needs, advanced security |
| Enterprise Scale | 31 to 100 | Custom quote | 24/7 coverage, sized to your environment |
| Custom / multi-location | 101 or more | Custom quote | Several sites or large fleets |
Business hours are Monday to Friday, 9 AM to 5 PM Eastern. Extended hours are Monday to Saturday, 8 AM to 8 PM.
Every plan includes calls answered 24 hours a day: a live engineer during business hours, our automated line after hours. Every call opens a ticket.
Business-hours help desk, Monday to Friday, 9 AM to 5 PM Eastern. After hours, our automated line answers, opens a ticket, and routes it to an engineer. Your written agreement confirms your support terms.
The response and resolution targets below apply to Essential, Business Plus, and Advanced and up.
| Priority | Essential | Business Plus | Advanced and up |
|---|---|---|---|
| P1 CriticalOutage, security breach, or risk of data loss | 1 hour response, 4 hour resolution target, business hours | 1 hour response, 4 hour resolution target, extended hours | 30 minute response, 2 hour resolution target, 24/7 |
| P2 HighA major service is degraded | 2 to 4 hour response, business hours | 2 hour response, extended hours | 1 hour response, 24/7 |
| P3 MediumOne user affected, a workaround exists | 8 hour response, next business day | 4 hour response, same day | 2 hour response, same day |
| P4 LowGeneral request | Next business day | Next business day | Same business day |
| First contactAny call or ticket | Immediate, 24/7 | Immediate, 24/7 | Immediate, 24/7 |
Most P2 and P3 issues are software or settings problems that we fix remotely, often in the same session. Hardware replacement timelines depend on parts and are quoted case by case.
Stronger protection that spots and stops attacks, with our team watching for threats.
Backup of your servers and key machines on infrastructure we own and operate.
A tested plan to get the business working again after a fire, flood, or ransomware attack.
Business phones hosted by us, with extensions on desk phones and mobiles and every call logged.
Accounts, licenses, mailboxes, and security settings handled for each user.
Around-the-clock priority response for plans that do not already include it.
Add-ons are priced to your environment and listed on your proposal.
Both cover the same office size, 3 to 6 devices, with the same help desk, monitoring, patching, and protection. Business Complete adds managed hosting for your website and up to 3 managed business mailboxes, so IT, web, and email sit with one team on one bill.
Onboarding is included with annual plans. On the call we walk through the term options and put the rate, term, and anything included in writing before you sign.
Larger offices vary too much for a fair list price. Coverage hours, servers, sites, and compliance needs all change the work. The Business Systems Audit gives you a written Systems Report and a fixed monthly figure.
Virus and security protection is included in every plan. A full cybersecurity package, cloud backup, disaster recovery, and VoIP phones are available as add-ons, so you only pay for depth where your business needs it.
Yes. The Advanced plan is built for compliance needs and advanced security, with HIPAA-ready infrastructure and compliance support. Tell us which rules apply to you on the first call.
