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Need IT help right now? Call us.
For clients on a Nexgen plan. Your call is answered 24 hours a day: a live engineer during business hours, our automated line after hours. A ticket opens on every call so nothing gets lost between people.
Have this ready
Thirty seconds of detail saves thirty minutes of back and forth.
- Your company name and the best number to call you back on
- Which computer or device, and where it is
- What you were doing when the problem started
- The exact error message, or a photo of the screen
- Who else is affected: just you, a few people, or the whole office
Think you were hacked?
Do these four things, then call.
- Disconnect it from the network. Unplug the network cable or turn off Wi-Fi on that computer.
- Leave it powered on. Shutting down can destroy evidence we need.
- Do not pay or reply to anyone demanding money or asking for passwords.
- Call 321-321-3417 and say it is a security incident, so it is logged as P1 Critical.
How priority works
Every ticket gets a priority, and the priority sets the clock.
Response times depend on your plan. See the response times for each plan.
- P1
Critical
Outage, security breach, or risk of data loss
- P2
High
A major service is degraded
- P3
Medium
One user affected, a workaround exists
- P4
Low
General request
Not a client yet?
You can still call. We will tell you plainly whether we can help and what it would involve. If you want ongoing support, start by checking which plan fits your office.